Frequently asked questions

No. MyTally never logs into your bank, never asks for your bank password, card PIN, BVN, or OTP, and can never move, withdraw, or spend your money. It only helps you record, review, categorise, and plan. Everything that affects your money still happens in your own bank app.

Your bank already emails you an alert for every transaction. With your consent, MyTally gives you a private, unguessable address (ending in @mytally.xyz). You set up a forwarding rule in your own email (e.g. Gmail) so a COPY of each bank alert is forwarded to that address. We read only the transaction details from the alert (amount, date, narration) and turn them into a transaction you can review or that is auto-added when it clearly matches one of your accounts.

No. We never connect to your inbox and never see your other emails. You forward copies of bank alerts to your MyTally address using a filter you control. We only ever receive the messages your own rule chooses to forward, and only from a fixed list of known bank senders — anything else is discarded.

A forwarded alert is parsed the moment it arrives and the raw email is immediately discarded — it is never saved to our database. We keep only the extracted transaction fields (such as amount, date, narration, the last 4 digits of the account, and the bank name). You can revoke your alert address at any time, which stops all email processing instantly.

Every forwarded message must come from a known bank domain and pass sender-authentication checks (DKIM/SPF). Alerts that do not pass are never added automatically; at most they wait for your manual review. The address itself is unguessable and can be revoked anytime.

The file is sent securely to our processing service, which extracts the transactions for you and returns them for review before anything is saved. Documents are processed to read the figures and are not used to build advertising profiles. You always confirm the results before they become transactions.

Yes. In Settings → Categories you can add your own categories with a chosen emoji and colour (including a custom colour), and recolour any category. The app also learns from your corrections, so once you set a category for a merchant, future matching transactions follow it automatically.

Yes. Start with your best estimate. You can edit balances, rename accounts, and clean things up later without breaking your history.

A transfer creates an outflow from one account and an inflow into another. That keeps both account balances accurate while still showing the movement clearly.

If you are signed in, your profile and synced finance data are stored securely and can be restored when you log back in on any device. If you only ever used the app in local mode, data stays on that device, so signing in keeps it backed up.

Deleting your account is permanent. It removes your account and ALL of your data from our servers — accounts, transactions, categories, budgets, goals, debts, subscriptions, learned categorisation, your email alert address, and any pending alert drafts. It cannot be undone, and you would need to create a new account to use MyTally again.

You can view and edit your information in the app, export your transactions to a file, withdraw email-tracking consent by revoking your alert address, and permanently delete your account from Profile → Delete Account. For any other data request, email support@mytally.xyz.

Support only ever requests the minimum detail needed to diagnose a problem. Please never send sensitive bank credentials, full account numbers, card details, OTPs, or your password by email.