Frequently asked questions

No. MyTally never logs into your bank, never asks for your bank password, card PIN, BVN, or OTP, and can never move, withdraw, or spend your money. It only helps you record, review, categorise, and plan. Everything that affects your money still happens in your own bank app.

Your bank already emails you an alert for every transaction. With your consent, you connect your Gmail to MyTally through Google's official consent screen, granting read-only access. MyTally then reads only the transaction-alert emails from a fixed list of known bank and fintech senders, pulls out the details (amount, date, narration), and turns them into a transaction you can review — or that is auto-added when it clearly matches one of your accounts. It never reads the rest of your inbox.

Setup takes under a minute — there are no forwarding rules or filters to configure. In MyTally, open Email Auto-Tracking and tap Connect Gmail. Google's official consent screen opens; sign in and grant MyTally read-only access to Gmail. That's it — from then on, MyTally reads your bank alerts as they arrive and files them as transactions for you to review or auto-add. You can disconnect at any time from Profile → Email Auto-Tracking → Remove, or from your Google Account security settings.

No. MyTally requests read-only access and uses it only to read transaction-alert emails from a fixed list of known bank and fintech senders. It never sends, changes, or deletes any email, never reads the rest of your inbox, and never receives your Google password. You can revoke access at any time from the app or your Google Account settings.

Each matching bank alert is read and parsed to pull out the transaction details, and then the raw email content is discarded — it is never saved to our database. We keep only the extracted transaction fields (such as amount, date, narration, the last 4 digits of the account, and the bank name). Disconnecting Gmail stops all reading instantly.

MyTally only reads messages from a fixed list of known bank and fintech senders and checks sender authentication before trusting an alert. Anything that doesn't come from a known sender is ignored; alerts that look unusual wait for your manual review rather than being added automatically.

The file is sent securely to our processing service, which extracts the transactions for you and returns them for review before anything is saved. Documents are processed to read the figures and are not used to build advertising profiles. You always confirm the results before they become transactions.

Yes. In Settings → Categories you can add your own categories with a chosen emoji and colour (including a custom colour), and recolour any category. The app also learns from your corrections, so once you set a category for a merchant, future matching transactions follow it automatically.

Yes. Start with your best estimate. You can edit balances, rename accounts, and clean things up later without breaking your history.

A transfer creates an outflow from one account and an inflow into another. That keeps both account balances accurate while still showing the movement clearly.

If you are signed in, your profile and synced finance data are stored securely and can be restored when you log back in on any device. If you only ever used the app in local mode, data stays on that device, so signing in keeps it backed up.

Deleting your account is permanent. It removes your account and ALL of your data from our servers — accounts, transactions, categories, budgets, goals, debts, subscriptions, learned categorisation, and any pending alert drafts — and revokes any connected Google (Gmail) grant. It cannot be undone, and you would need to create a new account to use MyTally again.

You can view and edit your information in the app, export your transactions to a file, withdraw email-tracking consent by disconnecting Gmail (Profile → Email Auto-Tracking → Remove), switch off usage analytics (Profile → Preferences → Share usage analytics), and permanently delete your account from Profile → Delete Account. For any other data request, email support@mytally.xyz.

Support only ever requests the minimum detail needed to diagnose a problem. Please never send sensitive bank credentials, full account numbers, card details, OTPs, or your password by email.